How we get your consent to appointment texts
Status: planned, not active yet. Energy Savings Hub doesn't send text messages at this time, and our team isn't asking for text consent yet. This page describes how our optional appointment text program will work once it starts. We'll update this page when it does.
EFox Enterprises, Inc. DBA Energy Savings Hub will send text messages only about a homeowner's own solar consultation appointment: appointment confirmations and rescheduling. We don't send marketing texts. Texts come only from Energy Savings Hub at (443) 241-7020; our installation partner doesn't text homeowners. Booking an appointment, or giving us a phone number, never counts as consent to texts.
1. On a recorded call with our team
Booking calls with our team are recorded. At the start of the call, our agent introduces the business: "Hey [First Name], this is [Agent Name] with Energy Savings Hub." After the appointment is booked, and never before, the agent asks this question word for word at final confirmation (script version esh-appt-sms-call-v2):
"Would you like us to text you your appointment confirmation and any rescheduling updates at [confirmed number]? It's optional. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Our terms and privacy policy are at energysavingshub.com. Is that okay?"
Agent instruction: wait for a clear yes or no and record the response.
See the script excerpt image (business introduction and consent section).
Only a clear "yes" counts. If you say no, aren't sure or don't answer, we don't text you, and your appointment stands either way. When you say yes, the agent records:
- that you agreed, and the script version that was read;
- the phone number you confirmed for texts;
- the name and ID of the agent who obtained your agreement;
- the date and time you agreed;
- a link to the recording of that booking call.
Consent isn't active until the call recording is linked to your record. We review recordings, and if one doesn't contain the full script and a clear yes, we remove the consent and don't text you.
2. After you agree
Your first text confirms your agreement:
Energy Savings Hub: You agreed to get texts about your solar consultation appointment (confirmations and rescheduling). Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
- STOP: reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) at any time, and we'll confirm once and send nothing more.
- HELP: reply HELP, call (443) 241-7020 or email eric@energysavingshub.com.
- Not shared: your agreement to texts from Energy Savings Hub isn't shared or transferred, and it doesn't authorize texts from our installation partner or anyone else.
Full details: SMS Terms · Privacy Policy.